Consulting and Services
HELP DESK
L1/L2/L3
Logistics support
with a scheduled tasks :
– Deskside Engineer
– Desk Side Support / Backfill Support
– Troubleshooting application related issues
– Work in collaboration with offshore team
– Setup and mapps as administrator
of differents IP printer installed on a local network or with
a printer servers mapped on the network
Hardware
Software
Logistics support for
assemble new hardware :
– Rack equipment installation
– Rack mount and cabling
– Electrical cabling and installation of rack devices
– Rack Mounting of :
– Server HPe DL380Gen10
– Cisco Router CATALYST
– VPN Devices
– Other Network Devices
– Setup of VPN hardware Device with external collaboration team
Technical support
Imaging OS
Help desk for OS
Imaging and Deployment :
– With your internal/external
IT team. We support your company for reinstall as was your OS client setup before
– Experience in Troubleshooting ticketing system with remote team localized outside such us Europe :
– India
– Philipine
Computer Support – IT
Computer
Support – IT :
Technical support
Technical work :
Technical support for computer repair Laptop – Desktop – Workstation
Analysis of possible causes of malfunction of your computer software and hardware.
Support to contac the manufacturer of yours computer system
Hardware
Software :
Updates
and Software :
Installing and Setup of : Windows 7/Windows 10 – (Mac Os at project)
Support for to install Microsoft office and other Software
Data Recovery / Backups for Laptop and Desktop
Fiber / Adsl Router Setup
on demand
Printer configurations Inkjet and Laser (in USB / eTHERNET environment WIFI)
Support
Software :
Customer Support
Software :
Experience on different OS Operating Systems:
Windows 7 / Windows 8
Windows 10 – Mac OS
Migration support from Windows 10 to Windows 11
(We are ready for the update by WIndows 11)
